At the Crafty Toddler Company we want to ensure that you are 100% happy with your purchase.

  • If you have attempted to resolve your issues with the company and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund if:

  • You are within 30 days of your date of purchase
  • You have attended a maximum of 1 class out of a block
  • You are cancelling within the stated notice period

Notice Period for General Cancellations:

  • 48 hours prior to a single class booking
  • 72 hours prior to the SECOND scheduled class in a block

We’d love to know what went wrong

Please let us know what went wrong and how we can improve by including details about the reason for your requested refund and what would encourage you to purchase from The Crafty Toddler Company in the future.

Notice Period for Cancellation due to Sickness

The Crafty Toddler Company is passionate about supporting families and we know that sickness is unavoidable. To protect you as a customer, and The Crafty Toddler Company as a business, we will offer an alternative class at the same price point as a substitute for the class missed due to sickness, if a minimum of 2 hours’ notice was provided. This will only be possible ONCE per customer within a 1 month period.

Processing the Refund

The Crafty Toddler Company and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via at Customer refund processing time.

Requesting a Refund

To request a refund, please email with a copy of your purchase confirmation email.

Once we’ve had a chance to review the request, we will be in touch about the refund process.